Experience the Wroot Mobile app

Frequently Asked Questions

Wroot Products– Frequently Asked Questions (FAQ)

Wroot offers a personalised hair care solution designed to address your specific hair concerns. Using our in-app questionnaire and scoring system, we recommend a customised plan — including all the products you need to work on your hair health in a complete, easy-to-follow regimen.

Our products are suitable for both men and women experiencing hair concerns such as thinning, breakage, dryness, or scalp issues. We provide solutions tailored to your profile, hair type, and lifestyle.

Yes — when used consistently as per your recommended plan, many users see visible improvements in hair strength, density, and overall scalp health. Individual results vary depending on factors like consistency, existing conditions, and overall lifestyle.

Each product comes with clear instructions on the packaging and in your Wroot app profile. You’ll also find step-by-step usage guidance for your complete regimen inside the app.

Your personalised plan will guide you on:

  • Which products to use in the morning and evening.
  • Frequency of usage (daily, weekly, or as required).
  • Any special techniques for application.

The app keeps everything organised so you can track progress easily.

Yes. Most of our products are safe for coloured, chemically treated, or straightened hair. If there are any exceptions, they will be clearly mentioned in your plan or on the product label.

Our products are made with dermatologically tested and safe ingredients. Side effects are rare, but if you have sensitive skin or allergies, we recommend checking the ingredient list and doing a patch test before first use.

Yes, some products can be purchased separately. However, for the best results, we recommend following the complete personalised regimen created for your hair needs.

Absolutely. All our products are developed using high-quality, safe ingredients and undergo quality checks before reaching you. We follow industry safety standards to ensure they are effective and gentle on your hair and scalp.

Our products combine science-backed actives with nourishing natural extracts. Ingredients are selected based on your hair concerns, ensuring the right balance of efficacy and care.

About us

Wroot is a personalised hair care solution platform. We use a smart questionnaire and scoring system to analyse your hair health, then recommend a complete regimen designed to address your specific hair concerns. Our approach is all about: Your Hair, Your Plan, Your Results.

Wroot was created by a team of hair care experts, dermatology consultants, and product formulation specialists. Our goal was to make professional-grade hair solutions accessible from the comfort of your home — no unnecessary clinic visits, no guesswork.

It’s simple:

  1. Answer a set of science-backed questions in the Wroot app.
  2. Our system calculates your Hair Health Score.
  3. You receive a personalised plan — including products, usage instructions, and tips — designed to target your unique needs.
  4. Follow the plan consistently and track your progress in the app.

No. Wroot is a digital-first platform — we deliver expert-backed care to you without the need for physical visits. This means you can get solutions from anywhere, anytime.

  • Personalised from Day 1 – Plans are based on your answers, not generic suggestions.
  • Complete Solutions – Everything you need is included in one plan.
  • Expert-Approved Products – Safe, effective, and quality-checked.
  • Trackable Results – Monitor progress in-app to stay motivated.

We offer refunds for eligible cases such as wrong product, damage in transit, or expired items. Returns are also accepted for sealed & unused products within 7 days of delivery. You can read our full [Return, Refund & Cancellation Policy] in the app.

Yes — when followed consistently, our users have experienced visible improvements in hair strength, density, and scalp health. We focus on science-backed ingredients and personalised care for the best possible results.

Yes, our products are designed to strengthen roots, nourish the scalp, and reduce breakage. Results depend on consistent usage and following your personalised plan.

Many users report improved thickness and fuller-looking hair over time. Our approach supports healthier growth and reduces hair loss, helping restore volume.

Our products combine science-backed actives with nourishing natural extracts. Ingredients are selected based on your hair concerns, ensuring the right balance of efficacy and care.

Our main focus is on hair strength, scalp health, and growth. While our products are not designed to reverse greying, they help maintain the overall health of your hair, which can slow down premature greying in some cases.

Our early users love the convenience, personalisation, and visible results they get from Wroot. You can read customer stories and reviews in the app to see their journeys and transformations.

Order– Quick FAQ

Complete the Hair Health Questionnaire → View your Hair Score & plan → Add products to cart → Checkout → Pay & confirm.

Go to the Reviews section in the app or visit [Reviews Page – Insert Link].

Yes, before dispatch. Contact support via email, WhatsApp, or in-app ticket. If already shipped, you can decline delivery.

Yes, sealed & unused products can be returned within 7 days. Damaged, wrong, or expired items are eligible for replacement/refund.

Report within 48 hours of delivery with photos. We’ll review & resolve as per our policy.

Check internet, file format (JPEG/PNG), and size. If it still fails, contact support.

Check code validity, usage terms, and spelling. Contact support if the issue continues.

Credit/Debit Cards, Net Banking, UPI, Wallets, and COD (select locations).

Enter your pin code at checkout to confirm delivery availability.

No — only via our official app & website for authenticity and personalised plans.

Yes, before dispatch. After shipping, you can refuse delivery or return it.

Yes, so we can save your Hair Score, plan, and order history for a better experience.

Shipping FAQ

We offer free shipping on orders above a certain value (check the app for current thresholds). For smaller orders, a standard delivery fee may apply and will be shown at checkout.

We deliver across most pin codes in India. You can check delivery availability by entering your pin code at checkout.

We work with trusted courier partners to ensure safe and timely delivery of your Wroot products.

Yes. All orders are packed in plain, secure boxes without any product details visible on the outside, ensuring your privacy.

Orders are usually delivered within 3–7 business days, depending on your location. You can track your shipment via the tracking link sent after dispatch.

Currently, we only deliver within India. Stay tuned — we’re working to expand internationally in the future.